Terms and conditions

1. Introduction
1.1 This website can be accessed at www.fashionstudioza.co.za⁠� (the “Website”) and is owned and operated by Y&Z Agencies CC t/a FASHION STUDIO ZA (“FASHION STUDIO ZA”, “we”, “us” and “our”).
1.2 The Website enables you to shop online for luxury, exclusive, and high-end fashion garments and accessories (“products”).
1.3 The merchant outlet country is South Africa. Transaction currency is South African Rand (ZAR).
1.4 These Terms and Conditions govern the ordering, sale, delivery, and use of the Website and products.
1.5 By using this Website, you agree to be bound by these Terms and Conditions.

2. Important Notice
2.1 These Terms apply in accordance with the Consumer Protection Act 68 of 2008 (“CPA”).
2.2 These Terms include provisions that:
limit liability
create risk for the user
require indemnification
2.3 If you do not understand any part, please contact us before using the Website.

3. Returns & Exchanges Policy
3.1 We strive to ensure all products are of the highest quality.
3.2 Returns Policy Conditions
Returns must be initiated within 7 days of delivery
Items must be:
Unworn
Unused
In original condition
With all tags and packaging intact
3.3 Non-returnable items
The following items will not be accepted for return, exchange, or refund:
Worn, used, or altered items
Items not in their original condition with all tags attached
Items damaged due to misuse, negligence, or improper handling
3.4 Courier and Handling Fees
All courier, handling, and any applicable restocking costs associated with returns or exchanges shall be borne by the customer and will be deducted from any refund or store credit issued, or added to the cost of any replacement item.
3.5 Delivery Fees
All original delivery or shipping charges are non-refundable under any circumstances, including where products are returned, exchanged, or refunded.
3.6 Incorrect Items
If an incorrect item is delivered:
Notify us within 7 days
We will collect at no charge
Replacement or refund within 10 days
3.7 Damaged or Defective Items
If an item is damaged or defective:
Notify us within 7 days
We will arrange collection
Replacement or refund after inspection
3.8 Late Returns
Failure to initiate a return within 7 days may result in refusal of the return.

4. User Accounts
4.1 You may choose to register an account.
4.2 You are responsible for maintaining your login details.
4.3 You accept responsibility for all activity under your account.

5. Orders
5.1 Orders may be accepted or rejected at our discretion.
5.2 A sale is only confirmed once the product has been dispatched.
5.3 Prices and availability may change without notice.

6. Payment
6.1 We provide secure payment methods via:
PayFast (debit and credit card)
Electronic Funds Transfer (EFT)
6.2 By making payment, you confirm that you are authorised to use the selected payment method and that sufficient funds are available.

7. Delivery Options
7.1 We offer:
Door-to-door courier delivery via The Courier Guy; or
Collection from our store by prior arrangement
7.2 Delivery timeframes are estimates and may vary depending on location.

8. Product Disclaimer
8.1 Sizing Disclaimer
All garments are sized according to standard guidelines. However, fit may vary depending on fabric, design, and individual body shape.
You can whatsapp us on 0763052323 to send your correct measurements in CM or Inches, and we will measure the garment and send the correct size according to your measurements.
FASHION STUDIO ZA shall not be held liable for incorrect sizing selections.
8.2 Colour Variation Disclaimer
We strive to display colours accurately. However, due to lighting and screen differences, actual colours may vary slightly.
Such variations are not considered defects and do not qualify for returns.

9. WhatsApp Orders
9.1 Customers may place orders via WhatsApp.
9.2 By placing an order via WhatsApp, you agree that:
all details shared are correct and confirmed;
you are responsible for verifying all order details before payment;
9.3 No order will be confirmed until proof of payment has been received.
9.4 All WhatsApp orders are subject to:
availability
payment confirmation
acceptance by FASHION STUDIO ZA
9.5 FASHION STUDIO ZA is not liable for errors not clarified prior to payment.
9.6 All WhatsApp orders are governed by these Terms and Conditions.

10. Privacy Policy
We collect personal information for order processing and customer service purposes only.
We do not sell or unlawfully share your information.

11. Intellectual Property
All Website content belongs to FASHION STUDIO ZA and may not be used without permission.

12. Limitation of Liability
Use of this Website is at your own risk.
FASHION STUDIO ZA is not liable for indirect or consequential damages.
Liability is limited to the purchase price of the product.

13. Governing Law
These Terms are governed by the laws of South Africa.

14. Contact Details
Business Name:
Y&Z Agencies CC t/a FASHION STUDIO ZA
Website:
www.fashionstudioza.co.za⁠�
Email:
shezao@iafrica.com
Contact Number:
076 305 2323
Business Address:
1283 Willem Botha Street
Wierda Park
Centurion
Pretoria
South Africa